Never Miss a Call

Too many small companies are unnecessarily going out of business and fail to get off the ground.

Some of these had potential customers who simply failed to contact them! How crazy is that!?  Why go through the huge effort of setting up a business with all the risks involved and then simply fail to answer a new incoming business enquiry? Our mission is to stop this wasteful activity and help the UK economy get back on it’s feet.

• 80% of new business callers will not leave a message on an answer machine.
• Small Businesses lose £1000’s of lost business every year.
• We as consumers become irritated with unanswered calls, engaged tones and answer machines.

Have you ever tried calling a company for a quote and reached an answer machine?

Have you ever felt the frustration of being sat in a shop/showroom (e.g. an Estate Agents/Travel Agents) and been rudely interrupted by an incoming call which has taken priority over your physical presence!

It is a competitive world that we live in. Businesses must constantly innovate just to stand still! If you are not concerned about improving your performance, remember that your competitors will be improving theirs and will surely overtake you in no time. In such a competitive climate, businesses cannot afford to miss any enquiries. They cannot ignore any sales leads. For any business, a missed call might be a potential business enquiry that they missed. No business can afford to let this go unnoticed or not taken care of.

Therefore it is very important to keep track of all the calls that a business misses in a month. If many calls are being missed, it indicates a problem that needs to be corrected. Perhaps your call centre is understaffed? Perhaps the staff members are not responding to calls quickly enough? Perhaps training is required to ensure conversations with customers are handled efficiently?, Perhaps you need an online call manager?, Or there may be hardware, software or network issues.

But how do you keep track of the number of missed calls? This is where and Intelligent call manager can help. In fixed line telephone networks, detailed statistics on inbound calls are not easily accesible. Some information is included in organisation’s phone bills regarding call duration and destination numbers for outbound calls, but this tends to be aggregated data rather than detailed and pertinent to individual desk ‘phones. Missed inbound calls are seldom monitored. By using Intelligent Networks, missed calls and other key data are recorded. The details on the number of missed calls, at what time the call came through and other relevant information can be provided to the subscriber by the Intelligent Network.

Intelligent networks can help both small and big businesses to handle their inbound calls more efficiently and effectively. Apart from tracking the number of calls that are missed, Intelligent Networks also help maximise your advertising opportunities, automate call handling, measure effectiveness of marketing efforts by measuring call activity and provide network based services. Intelligent Networks can be used on any type of phones.

Intelligent Networks can help companies keep a close watch on what is happening on the telephones. It is this kind of detailed information that comes in handy when businesses make strategic decisions to improve their performance.

Knowledge is power

Knowledge is indeed power. It is when the right people have access to the right information at the right time that timely and strategic business decisions are made that will positively impact the business. Looking at the calls that an organisation receives is one of the best ways to identify a lot of operational efficiencies and inefficiencies and the level of customer satisfaction. Today, telecommunication technology also makes it very easy for organisations to keep a watch on their inbound call statistics.

Almost 80% of communications from customers occur through telephones. Therefore it is important to acknowledge its magnitude and also look at how the calls are being handled. By providing information on who is calling, how long the calls last, how often customers call and how efficiently calls are dealt with, call statistics can form a very powerful operational and marketing tool for any business regardless of what size it is.

A call statistics system is one that allows capture of all information on incoming and outgoing telephone calls for later analysis. The information that is gathered is in real time and they can also be represented in a concise and easy to understand format such as a graph or chart. This is the kind of information that comes in handy for the top decision makers of the company. The level of staffing required, the number of telephone lines needed and how to balance the call traffic between those lines, are all decisions that can be made with ease by looking at accurate call statistics.

Information on missed calls is an important area that all businesses must look at. A missed call means a customer who was unable to get in touch with you, which may directly translate to loss of business. At this day and age, where competition is so fierce, no business can afford to have missed business opportunities. If an incoming call statistics system is implemented, details on the percentage of calls that were missed for whatever reason can be pulled out. This will give an indication of how much business is being lost due to the telephones not being answered. By providing such information to staff, they may be motivated to perform better or if the calls are not being answered because of low staffing levels, that situation can also be rectified.